Terms of service

Terms of service

Last updated: 4 October 2026

These terms explain the general conditions for using Elallaoui and placing an order. Read them together with the product information and the linked shipping, returns and privacy policies.

1. Store information

Store name: Elallaoui.

Our store focuses on Trading Card Games (TCG), Pokémon Cards & Collectibles. Business address: Wyoming Ave, Akron OH 44314, United States. Contact details are provided below.

2. Product information

Review the product description, selected options, quantity, availability and price before placing an order. Contact support if any detail is unclear. Product photographs illustrate the item; how a colour appears may vary with your display.

3. Prices and currency

Store currency: USD. Review the total shown at checkout, including any applicable delivery charges or taxes, before payment. The total and available options depend on the items and delivery details supplied.

4. Placing an order

Provide accurate contact and delivery details and check your order before submitting it. Keep your confirmation and order number for reference. Contact support if you notice an error or have a question about the status of an order.

5. Acceptance, changes and cancellation

Check your items, delivery address and total before placing an order. Contact support as soon as possible to request a correction or cancellation. We will confirm whether the request can be fulfilled; after dispatch, please follow the returns process. Mandatory cancellation rights remain unaffected.

Any proposed change, unavailability or problem with an order should be addressed through customer support. Mandatory consumer rights are unaffected by these terms.

6. Payment

The payment methods available for your order are displayed at checkout. Select from the options shown before completing payment.. Use the options displayed for your order at checkout. Payment authorisation and transaction processing are handled according to the selected provider's arrangements. Do not send payment card information by email.

7. Shipping and delivery

We deliver within United States. Standard shipping: Free standard shipping. Estimated total delivery is 3–5 business days, including handling and transit. Read our Shipping policy for the cut-off, processing schedule and delivery guidance.

8. Returns, exchanges and refunds

Return window: 30 days after delivery. Accepted condition: New only. For the procedure, postage responsibility, exchanges and refund timing, read the Returns and refunds policy.

9. Issues with a purchase

Contact us if an item is faulty, damaged, incorrect or inconsistent with its description. Include your order number and an explanation so we can assess the issue and discuss an appropriate resolution. Nothing here excludes mandatory remedies available under applicable law.

10. Website use

Use the website for lawful shopping and enquiries. Do not attempt to interfere with its operation, gain unauthorised access or misuse other customers' information. Names, logos and other third-party materials retain their respective ownership; their display does not itself establish an affiliation.

11. Personal information

Read our Privacy policy for information about orders, service providers, retention, cookies and personal data requests.

12. Applicable law and enquiries

These terms are subject to applicable law. Nothing in these terms removes mandatory consumer rights that apply to your purchase.

For questions or a complaint about an order, contact us using the details below and include relevant order information.

Email: support@elallaoui.com
Phone: +15055285177
Business address: Wyoming Ave, Akron OH 44314, United States
Support hours: Monday–Friday, 09:00–17:00