FAQ
Last updated: 4 October 2026
Find answers to common questions about ordering from Elallaoui. If your question is not answered here, contact our support team.
What does Elallaoui sell?
Our store focuses on Trading Card Games (TCG), Pokémon Cards & Collectibles. Read each product page for item details, available options and the current price.
Where do you deliver?
Our delivery area is United States. Check the address and available delivery options at checkout before placing your order.
How much is standard shipping?
Free standard shipping. Any delivery charge applicable to the order is shown before payment. See our Shipping policy for more information.
How long does delivery take?
Handling takes 1–2 business days and transit after dispatch takes 2–3 business days. The estimated total is 3–5 business days. These are estimates; weekends, public holidays and carrier disruptions can affect delivery.
When are orders processed?
Fulfilment days are Monday–Friday. The order cut-off is 17:00 (America/New_York); orders after the cut-off begin processing on the next fulfilment day.
How can I track an order?
Use the tracking details supplied with dispatch information, if available. Visit our Track order page or contact us with your order number if you need help.
Which payment methods are available?
The payment methods available for your order are displayed at checkout. Select from the options shown before completing payment.. The options available for your specific order are displayed at checkout.
Can I change or cancel my order?
Contact support as soon as possible with your order number. Check your items, delivery address and total before placing an order. Contact support as soon as possible to request a correction or cancellation. We will confirm whether the request can be fulfilled; after dispatch, please follow the returns process. Mandatory cancellation rights remain unaffected.
Can I return an item?
Return requests can be made within 30 days of delivery. Accepted condition: New only. Read the Returns and refunds policy before posting a return.
Who pays for return postage?
Customer responsibility. Restocking fees: No cost. Contact us first for faulty, damaged or incorrect items so we can confirm the appropriate arrangements.
Are exchanges accepted?
Accept exchanges. Contact support to confirm replacement availability and instructions.
When will my refund arrive?
Approved refunds are processed within 7 days after receiving and inspecting the return. Your payment provider may require additional time to post the refund.
What if my parcel is delayed or an item is damaged?
Contact support with your order number and a description of the problem. Include tracking details or photographs where available so we can help investigate.
How do I contact customer support?
Email: support@elallaoui.com
Phone: +15055285177
Business address: Wyoming Ave, Akron OH 44314, United States
Support hours: Monday–Friday, 09:00–17:00