Refund policy

Last updated: 4 October 2026

This policy explains how to request a return, exchange or refund from Elallaoui. Please contact us before posting a return so we can provide the appropriate instructions.

1. Return window

You can request a return within 30 days of delivery. Include your order number, the item you wish to return and the reason for your request.

2. Accepted returns and item condition

Returns accepted: Both defective and non-defective products. Accepted return condition: New only.

These conditions do not remove any mandatory rights relating to faulty, damaged, incorrect or misdescribed goods. Contact us if your request involves such an issue.

3. How to request a return

  1. Contact customer support with your order number and the email used at checkout.
  2. Identify the item and explain whether you want a return, an exchange or help with a fault.
  3. Wait for the return instructions and destination to be confirmed.
  4. Pack the item suitably for transport and retain proof of postage and any tracking details.

4. Return method and address

Return method: By mail. Contact support to confirm the return destination before posting the parcel.

Do not assume the public business address is the correct return location. Confirm the destination with support before sending your parcel.

5. Return shipping and fees

Return shipping costs: Customer responsibility. Restocking fees: No cost.

For faulty, damaged or incorrect items, contact us before arranging postage so we can confirm the appropriate resolution and cost responsibility under applicable consumer rights.

6. Exchanges

Accept exchanges. Contact support with the original item and the replacement you would like. We will confirm availability, any price difference and the return instructions before you send the original item.

7. Refund processing

After the returned item has been received and inspected, approved refunds are processed to the original payment method within 7 days. Your bank or payment provider may take additional time to display the credit.

8. Delayed or missing refunds

If you have not received an expected refund, check your payment account and contact your bank or payment provider. If the issue remains unresolved, contact us with your order number and refund enquiry.

9. Order cancellation

Contact us promptly if you wish to cancel an order. Check your items, delivery address and total before placing an order. Contact support as soon as possible to request a correction or cancellation. We will confirm whether the request can be fulfilled; after dispatch, please follow the returns process. Mandatory cancellation rights remain unaffected.

10. Questions and support

Email: support@elallaoui.com
Phone: +15055285177
Business address: Wyoming Ave, Akron OH 44314, United States
Support hours: Monday–Friday, 09:00–17:00