Shipping policy
Shipping policy
Last updated: 4 October 2026
This shipping policy explains how orders placed with Elallaoui are processed and delivered. Please review the delivery information before placing your order.
1. Shipping destination
We currently deliver within United States. Enter your full delivery address at checkout so the available delivery options can be confirmed.
2. Standard shipping cost
Free standard shipping. Any delivery charge applicable to your order is shown in the order total before payment. Check the final total before completing checkout.
3. Order processing
Handling time is 1–2 business days. This is the time used to prepare your order before it is handed to the delivery carrier.
Orders are processed Monday–Friday. Weekends and public holidays are excluded from business-day estimates.
4. Order cut-off
The order cut-off is 17:00 in the America/New_York time zone. Orders received after the cut-off begin processing on the next fulfilment day. The cut-off is a processing schedule, not a same-day dispatch guarantee.
5. Delivery time
• Handling: 1–2 business days.
• Transit after dispatch: 2–3 business days.
• Estimated total delivery: 3–5 business days.
The total estimate includes both handling and carrier transit. Delivery times are estimates and may be affected by public holidays, weather, carrier disruptions or an incomplete address.
6. Order confirmation and tracking
Keep your order confirmation and order number for reference. When tracking details are available, use the carrier link or tracking number supplied with your dispatch information.
Visit our Track order page for help following your delivery. Tracking may take time to update after the carrier first receives the parcel. Contact support if you have not received dispatch information or need a delivery update.
7. Delivery address changes
Check the recipient name, street address, postcode and contact details before placing your order. If you notice an error, contact us as soon as possible with your order number and the corrected details. We will confirm whether a change is still possible. Address changes cannot be guaranteed once an order has been dispatched.
8. Delayed, missing or damaged parcels
If your order has not arrived within the estimated delivery period, contact us with your order number so we can help investigate.
If tracking shows delivered but you cannot locate the parcel, check the delivery details and contact support. If an item arrives damaged or incorrect, retain the packaging and provide a description and any available photographs so we can assess the issue. This does not limit your applicable consumer rights.
9. Returns and refunds
For return eligibility, return shipping costs and refund timing, see our Returns and refunds policy. Contact us before posting a return so we can confirm the correct instructions.
10. Contact us
For shipping questions, contact Elallaoui and include your order number where available.
Email: support@elallaoui.com
Phone: +15055285177
Business address: Wyoming Ave, Akron OH 44314, United States
Support hours: Monday–Friday, 09:00–17:00